Policies and Information

Pricing and Color Accuracy:

Please note that prices on our website are subject to change without notification. We strive to ensure that the colors in our photos accurately represent the actual products. However, due to variations in screen settings, colors may appear slightly different. If an exact color match is crucial, we recommend requesting a fabric swatch.

Custom Design Payment:

For custom design projects, full payment is required within 3 days of receiving the invoice. Designs will not be shipped until payment is complete.

Webstore Returns and Exchanges:

Unfortunately, due to the nature of handcrafted items, we cannot offer refunds or exchanges for webstore purchases unless the product is faulty. We encourage you to choose carefully and ask any questions you may have before making a purchase.

Returns and Exchanges for Damaged Items:

If you receive a damaged or faulty product, please contact Threaded Stitches within 24 hours of receiving the item. We will be happy to arrange a store credit or refund for the damaged product.

Custom Design Cancellations:

For custom design projects, a deposit refund will only be issued if the cancellation is made over 6 weeks before the commencement date. Please note that the deposit refund will be deducted of any webstore or PayPal fees incurred during the transaction.

We appreciate your understanding!

We at Threaded Stitches are committed to providing you with beautiful, handcrafted products and exceptional customer service. If you have any further questions regarding our policies, please don't hesitate to contact us.